TERMS AND CONDITIONS
Provisional bookings must be confirmed in writing with either a cheque or BACS, where applicable, within 5 working days
Bookings received from companies outside the UK must be paid by BACS only.
All bookings must be confirmed in writing to Tickety-Boo Training. After your booking confirmation is received a legally binding contract is formed and these terms and conditions shall apply.
Discounts apply to delegates booked on to the same event on the same date and only where indicated. If you are given a discount for booking more than one person on to the same date and you later wish to transfer some of the delegates to another event, the fees will be recalculated and you will be asked to pay additional fees due as well as any administrative charge.
For events which take place over two or more days, we can arrange accommodation for the delegates on request, however this cannot be guaranteed.
Accommodation fees are payable upon confirmation of requirements and an invoice will be sent to you. The charge includes dinner (table d’hôtel), bed and breakfast. VAT is chargeable at the standard rate.
FEES AND PAYMENT COURSE FEES:
All course fees are payable upon confirmation of booking and an invoice will be sent to you (UK clients only). Bookings cannot be secured until payment of the invoice is received. VAT is chargeable at the standard rate.
BOOKING AMENDMENTS DELEGATE SUBSTITUTIONS:
There will be no charge if a substitute person wishes to replace the original delegate. Please inform us in writing of any change to the original booking.
Transfer requests must be made in writing and received at least 10 working days before the event or cancellation charges will apply. Tickety-Boo Training will try to offer a place on the same course (subject to availability) and attendance must be within six months of the original course date. If a delegate wishes to transfer a booking between 10-20 working days of the course start date, there will be an administrative charge of 25% of the course fee. The delegate will remain liable in full for all accommodation and other costs incurred. If that transfer is then cancelled at any time, the course fee remains payable.
For cancellations made in writing and received:
- over 20 working days before the event, course fees will be refunded
- 11-20 working days prior to the start date, a charge of 50% of the course fee will be payable
- 10 working days or less prior to the start date, the full course fees will be charged
You will be liable for any costs incurred by Tickety-Boo Training as a result of cancelling accommodation. Where clients have booked their own accommodation, should the course be cancelled by Tickety-Boo Training clients are liable to pay any accommodation costs incurred.
ISSUED PRE-COURSE MATERIAL:
For cancellations, where pre-course material has been issued, charges will apply in relation to that material. Pre-course material is non-returnable.
CANCELLATION/AMENDMENT OF COURSES:
Tickety-Boo Training products are constantly reviewed and improved and therefore we reserve the right to alter course content without prior notice.
Tickety-Boo Training reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund. Tickety-Boo Training reserves the right to change the venue at any time and without prior notice from that published.
ABOUT TICKETY BOO TRAINING
Tickety Boo Training is a division of Lindsay Enterprises Ltd and our registered office is at 45 Ochiltree, Dunblane, FK15 0DF.
We are registered in Scotland Number SC264379 and our VAT Registration Number is 874 7157 86.